FAQ
Our Products
We print on premium T-Shirts made of 100% combed ring spun cotton, unless otherwise noted. You can often find the fabric content for each individual item within the item’s product description. If you cannot, please reach out to Sales@MySuperHero.Shop to learn more.
All shirts are printed using state of the art digital direct to garment printers. These specialty printers work much differently than screen printing presses – they use digital files instead of screens and print shirt designs like an ink jet printer would. We take pride being an innovator and experienced company with new t shirt printing technology.
Fit and Care
Our shirts are slightly fitted, which means a little tighter around the waist than the standard everyday T-Shirt. Please refer to the sizing charts available on the product page for details.
As with all cotton products, you can expect our shirts to shrink a small amount during the washing process. To reduce shrinking, you may wash your T-shirt in cold or warm water. Hot water will shrink the t shirts the most, but on average our 100% cotton T-shirts will shrink approximated 3-5% in both the width and height of the garment after being washed for the first time. Youth tees are pre-shrunk.
Operating Hours & Access
We currently operate online only and do not have a physical storefront open to the public.
Order Changes & Cancellations
We can accommodate changes or cancellations before your order ships. Once an order has shipped, we are unable to make modifications.
Adding to Your Order
If you'd like to add items to an existing order, please contact our customer support team and we'll assist you promptly.
Payment Issues
If your credit card is being rejected, the most common cause is a mismatch between your billing address and your card's registered address. Please verify your address for any typos. International banks may also experience issues due to our payment processor's fraud prevention system. Contact us with any payment-related questions.
Payment Methods
We accept credit and debit cards online. We do not accept checks, money orders, or other payment methods at this time.
Using Gift Cards
To use a gift card, you must first register it with the card issuer by calling their customer service number. They will request your billing address or zip code. Registration may take up to 24 hours to process. Once registered, you can use it to place your order normally.
Combining Promotions & Discounts
Promotional codes and discount codes cannot be combined. We offer new promotions regularly to provide competitive pricing.
Out of Stock Items
We cannot provide guaranteed timelines for out-of-stock items, as manufacturers sometimes place our orders on backorder, which delays our restocking.
Shipping & Delivery
We currently ship to US addresses only. We use United States Postal Service and Fed Ex Express depending who can deliver faster for your area. First-Class Package Service generally takes 2-5 business days, in transit, and USPS Priority Mail generally takes 1-3 business days.